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FAQ

Your question is not listed?

Then write us a message to service@paylax.de or visit our contact page.


Frequently Asked Questions...

I don't receive any emails from PAYLAX - why?

If your spam filter rules are set too strict, emails may get stuck in your spam folder. Check your SPAM folder regularly or add PAYLAX to your address book so you will not miss an email.

Otherwise, write to us: service@paylax.de

Where can I find an overview of my escrow payments?

An overview of your current and completed escrow payments can be found on the homepage of your PAYLAX account. In the detail view, you can call up the current status of the escrow payments at any time and send a message to your contract partner.

Where can I change my personal information?

You can view and change your data in your PAYLAX account under "Profile" at any time.

How can I withdraw my PAYLAX balance?

You can withdraw your PAYLAX credit at any time. Please open the menu and click on 'Bank & Wallet'. You can decide how much of your balance you would like to withdraw.

All withdrawals are free of charge and are made in the currency in which the escrow payment was created. Please note that the verification of your data must be completed for a withdrawal.

Where can I enter my bank account details?

You can enter your bank details in your profile and change them anytime.

I forgot my password - what now?

You can reset your password by clicking on "Forgot password?" when logging in and entering your e-mail address with which you have registered with PAYLAX. You will then receive an email with a link that leads you to a page where you can assign yourself a new password.

My PAYLAX account was hacked - what should I do?

Change your password immediately and let us know by email about the incident.

Please send your email to: service@paylax.de

How can I delete my PAYLAX account?

Please write us a message to service@paylax.de from the email address with which you have registered, indicating that we should delete the account. Please note that it may take up to seven business days for the account to be deleted.

Your account can only be deleted once all your escrow payments have been completed and your PAYLAX balance has been paid. If you have ongoing escrow payments, these must be terminated first.