FAQ
Never transfer money to a bank account that you have not received from PAYLAX. The bank details for deposits are only displayed on the PAYLAX website. PAYLAX itself does not own, transfer or sell vehicles.
If you have questions, please send us a message to [email protected].
If you have questions, please send us a message to [email protected].
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Then write us a message to [email protected] or visit our contact page.
About PAYLAX
- What is PAYLAX?
- What is PAYLAX suited for and who can use it?
- Excluded goods and services
- How does PAYLAX work?
- What added value does PAYLAX offer me?
- How is PAYLAX different from other payment systems?
- What does the payment via PAYLAX cost?
- Is my money safe with PAYLAX?
- What does escrow payment actually mean?
- In which countries can I use PAYLAX?
- In which currency are the escrow payments processed?
Payment Processing
- How do I create a escrow payment?
- How do I invite my trustee partner to a escrow payment?
- How can I join a escrow payment?
- What forms of payment are available at PAYLAX?
- What is the maximum allowed transaction limit for PAYLAX payments?
- How long can funds be held at PAYLAX?
- What is 3DSecure?
- Can I deposit or withdraw via transferwise.com?
- Are deposits and withdrawals processed via SEPA or SWIFT?
- How do I release a escrow payment?
- How do I make a price adjustment?
- How can I accept or reject a price adjustment?
- How can I cancel a escrow payment?
- As a seller, how do I start the automatic payout period?
- How can I send a message to my business partner?
My PAYLAX account
- I don't receive any emails from PAYLAX - why?
- Where can I find an overview of my escrow payments?
- Where can I view and change my personal data?
- How can I withdraw my PAYLAX balance?
- Where can I enter my bank account details?
- I forgot my password - what now?
- My PAYLAX account was hacked - what should I do?
- How can I delete my PAYLAX account?
Solving problems in the processing of payments
- What happens if the buyer does not release the money?
- What happens if the seller does not deliver or if the product/service has defects?
- What should I do if I suspect fraud?
- I have paid by bank transfer and my money has not yet arrived
- I have made a withdrawal to my account, but the money has not arrived yet
Registration & Identification