FAQ

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How does PAYLAX work?

Example: You buy a digital camera on eBay-kleinanzeigen classifieds for delivery

1. Agree on PAYLAX and make a escrow payment

You agree with the seller (trustee partner) on the payment via PAYLAX. Afterwards you create a escrow payment into your PAYLAX account and invite the seller to the escrow payment

2. Deposit money (money transfer)

After the seller has joined the escrow payment, you deposit the agreed amount of money by bank transfer or credit card into the escrow account and PAYLAX will inform you and the seller as soon as the receipt of payment has taken place.

3. Release and payment

After receiving and reviewing the digital camera, release the money through your PAYLAX account. You both receive a confirmation of the release in real time and the money is irrevocably forwarded to the seller.

If something is wrong with the digital camera, the money will be kept in escrow until agreement or, in the worst case, until legal clarification. If necessary, the amount of the disbursement can be adjusted by the trustee partners via a price adjustment function before release (e.g. in case of defects in the goods or services).

If picking up the camera on site, you would give the release directly at the time of delivery.

Example: Commissioning of a service

1. Agree on PAYLAX and make a escrow payment

You agree with the service provider (trustee partner) on the payment via PAYLAX. Afterwards you create a escrow payment into your PAYLAX account and invite the business partner to the escrow payment

2. Deposit money (money transfer)

After the service provider has joined the escrow payment, you deposit the agreed amount of money by bank transfer or credit card into the escrow account and PAYLAX will inform you and the service provider as soon as the receipt of payment has taken place.

3. Release and payment

After you have convinced yourself of the provided service, you release the money through your PAYLAX account. You both receive a confirmation of the release in real time and the money is irrevocably forwarded to the service provider.

If something is wrong with the service, the money will be kept in the escrow account until settlement or, in the worst case, legal settlement. If necessary, the amount of the payment can be adjusted via a price adjustment function before release (e.g. in case of deficiencies in the service).

In most cases, however, our customers are quick to agree on the price adjustment.

Example: Leaving a deposit when booking an apartment

1. Agree on PAYLAX and make a escrow payment

You agree with the landlord on the payment via PAYLAX. Afterwards you create a escrow payment into your PAYLAX account and invite the landlord to the escrow payment. Deposit money (money transfer)

After the landlord has joined the escrow payment, you pay the deposit in the escrow account and PAYLAX will inform you and your escrow about the receipt of the money.

3. Release and payment

If the deposit is to be returned, the landlord releases the deposit via his PAYLAX account. You and the landlord will receive a confirmation of the release in real time and the money will be irrevocably transferred back to your account. A price adjustment feature allows the deposit to be reduced in case of damage.

Note: PAYLAX or its affiliates assumes no responsibility for the nature of the goods or the quality of the services and does not interfere with the underlying transaction.